Harry Axford
Profile
IT Technician with 3 years of hands-on experience providing on-site technical support across multi-site educational environments. Experienced working within Microsoft Intune, Active Directory, and Microsoft 365 environments daily. Previous experience supporting Apple devices through Jamf. Strong problem-solving abilities with a service-oriented approach. Looking to further develop technical capabilities in device management, security, and systems administration.
Experience
IT Technician
2021 - PresentOasis Community Learning
- On-site IT Technician responsible for two academies within a seven-academy cluster, providing hands-on technical support and ensuring staff can work efficiently without disruption
- Work within Microsoft Intune daily for device support and troubleshooting
- Previously supported Apple devices through Jamf before the organisation transitioned to Intune
- Support user access through Active Directory group membership management, ensuring staff have appropriate permissions
- Troubleshoot Microsoft 365 access issues and assist with onboarding IT setup
- Maintain and troubleshoot AV equipment in meeting rooms and teaching spaces, including interactive displays, projectors, and conferencing systems
- Log, track, and resolve IT issues using SysAid ticketing system
- Liaise with external suppliers and managed service providers on escalated issues
Qualifications
- Level 3 Cloud and Networking Apprenticeship (Level 3 Azure Support Specialist)Distinction (2023-2025)QA
- ITQ, Maths, English (Level 3)2018-2019Bosco College
- CompTIA Network+Currently Studying
Skills
Microsoft IntuneJamfMicrosoft 365Active DirectoryCisco MerakiAV EquipmentWindows SupportApple SupportSysAidAsset ManagementLinuxPythonPowerShell
Additional Information
Notice Period: 1 month
Technical Interests: Linux systems (home lab), scripting (Python, PowerShell), automation